On-Time Delivery
--%
Measured lanes only
Orders Measured
--
Matched to a customer invoice
Late Orders
--
Delivered after promise, or past promise and not yet delivered
Lanes Measured
--
Others building data
On-Time, Measured Honestly
On time means the courier's actual delivered date (from its own proof-of-delivery) met the service promise, counted in working days (weekends and bank holidays skipped) from dispatch. The promise is dispatch plus the booked service (next working day, or two days for an economy booking), measured the same way for every lane. A consignment that is past its promise and still not delivered counts as late (nothing stuck in transit is quietly ignored). Orders shipped on several pallets are on time only when the last part arrives in time. A lane is shown only where we have real delivered dates and enough order-number coverage to be fair, never a dispatch guess.
On-Time By Courier
Coverage is shown beside on-time. Click a measured lane to see its late orders.
| Courier | On-Time | Orders | Coverage | Late | Customer-caused |
|---|
Every on-time figure is reproducible: a courier delivered date, a stated service promise, and a working-day count. Where a lane shows Building data, the reason is given - usually a missing order number or a delivered date we are still pulling.
Measurability (Coverage)
Couriers Connected
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Live, refreshing automatically
Consignments Tracked
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Across all six couriers
Measurable
--%
Not Yet Measurable
--
Deliveries with no order number
What This Shows
To measure whether an order actually arrived with the customer (not just when it left us), we read each courier's own delivery data and match it back to the order in Interprise. That match only works when the consignment carries the Quantum order number. The table below shows, courier by courier, how often that number is present, and therefore how much of each lane we can measure.
Coverage By Courier
Click a courier to see live consignments
| Courier | Operation | Delivered | Carries Order Number (last 35 days) | Status |
|---|
The Headline
Same couriers, opposite habit. The UK operation adds the order number to every consignment, so UK deliveries are fully measurable. The Irish operation adds it on pallets but rarely on parcels, so Irish parcel deliveries are effectively invisible to us today. The clearest example is DX: 97% measurable in GB, under 1% in Ireland on the very same carrier. The fix is a one-field habit at booking, exactly what the UK already does.
Courier
How This Works
- Reads each courier automatically: the system logs into all six courier portals and pulls the latest consignments on its own, several times a day.
- Checks the order number: for every consignment it records whether the Quantum order number was entered on the booking.
- "Measurable" means we can match that courier's deliveries back to the order in Interprise and report true on-time delivery. "Blind" means we cannot, until the order number is added.
Draft for discussion. Adding the order number to parcel bookings (as the UK already does) turns the blind lanes measurable with no new tools.